Privacy Policy

1. Who we are

Bouncy Square Ltd (Company No. NI703403) is a technical agency registered at 1-6 St. Helen's Business Park, Holywood, County Down, BT18 9HQ. Velo Studio is a web design service offered by Bouncy Square Ltd. When we refer to "we", "us" or "our" in this policy, we mean Bouncy Square Ltd.

2. Information we collect

We may collect and process the following information:

• Name and contact details (email address, phone number) when you get in touch or book a call
• Business name and website URL you provide as part of your brief
• Technical data such as IP address, browser type, and pages visited via analytics tools
• Any other information you choose to share with us during our engagement

3. How we use your information

• To respond to enquiries and provide our web design services
• To communicate with you about your project
• To improve our website and services through analytics
• To comply with legal obligations

4. Legal basis for processing

We process your personal data on the basis of legitimate interest (responding to enquiries, delivering services), contractual necessity (fulfilling our agreement with you), and consent (where you have opted in to communications).

5. Data sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g. hosting providers, analytics tools, scheduling tools), so long as those parties agree to keep this information confidential.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is typically retained for up to 3 years after project completion.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience and analyse site traffic. You can control cookie preferences through your browser settings.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us by phone on 028 9057 1909 or through the contact form on our website.